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Work Center Analyst

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Posting Details

Position Information

Posting Number A449
Job Title Work Center Analyst
Employee Group Administrative
Job Type Full Time
FLSA Exempt
Salary Range From
Salary Range To
Department Facilities, Special Initiatives

The Work Center Analyst will primarily be responsible for the day to day operations of the planning/scheduling of personnel for Facilities Management work orders, including staff forecasting and resource allocation. The primary responsibility will be the oversight of the Events Management team within the Facilities Management & Planning department and the Preventative Maintenance (PM) program.

The Events Management team will consist of dedicated hourly employees that will solely be responsible for all events related requests on campus. Working closely with the Operational Managers (Custodial, Grounds & Trades) when additional support is needed.

This position will interface with TMA (Work order system) to capture all chargeable time associated to work orders. Continuously generating work order reports to review progress.

Create and maintain a positive working relationship with the Capital Project team, operational staff and contractors. Will be responsible to send out campus wide notifications for any facilities management work (Scheduled, routine or emergencies). The position directly reports to the Service Manager, and works closely with the Director of Operations and other operational managers.

1. Oversight of the day to day activities to the Events Management team, including the coordination of the set up and break down of all scheduled events on campus. This position is critical to the success of the Events Management team.
2. Communicating with the Operational Managers (Custodial Manager, Grounds Manager, Maintenance Service Manager) when technical assistance is needed for requested events.
3. Working closely with the Operational Managers (Custodial Manager, Grounds Manager, Maintenance Service Manager and Power Plant) coordinating and scheduling preventative maintenance tasks for identified assets on campus.
4. Communicate with faculty, staff and students in regard to their requests to ensure utmost customer satisfaction. Responsible for updating the community of work that may impact daily operations using college approved forms of communication such email or the Facilities Management website. This could include such an instance as a road closure or utility shutdown.
5. Run dedicated reports on all department areas to track progress.
6. Provide backup support for the Customer Service operations and Front Office staff as needed.
1. Events Management Team -
Documenting all of the respective chargeable labor hours and materials to events work hours.
Indirect supervision of the four hourly employees dedicated to performing all of the events on campus.
2. Work order data -
Establish standard work order reports (Custodial, Events, Grounds, Power Plant, Trades, and Preventative Maintenance) for the Facilities Management team to review backlog, costs and projections.
3. Preventative Maintenance Program – Initial startup of program.
Working with respective operational managers to ensure that proper resources are identified to take the preventative maintenance program from a reactionary to a proactive initiative.
Scheduling and communicating the work with the many building end users.


• Associates Degree or equivalent work experience.
• Overall, a minimum of three (3) years of experience
• Minimum of three (3) years of experience overseeing successful planned and major maintenance and construction projects related to MEP related tasks, in particular utilities, central and cogeneration plant and compliance issues.
• Experience with financial tracking system such as Work Day, Banner, etc.
• Experience with a Computerized Maintenance Management System (CMMS) including the Preventative Maintenance module.
• Experience in a higher education setting preferred.

Posting Date 10/03/2017
Close Date
Open Until Filled Yes
EEO/Affirmative Action Statement

Wellesley College is an Equal Opportunity Employer, and we are committed to increasing the diversity of the college community and the curriculum. Wellesley College and all its subcontractors shall abide by the requirements of 41 CFR 60–1.4(a), 60–300.5(a) and 60–741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that Wellesley College and all of its subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Candidates who believe they can contribute to that goal are encouraged to apply.

Reference Letter

For HR Use Only

Reference Letter

Will this position accept reference letters? No
Number of reference letters required?
Maximum number of reference letters allowed?
Last date reference letters will be accepted for this position

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Are you an Alumna?
    • Yes
    • No
  2. How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Hispanic Today Website
    • Veterans Enterprise Website
    • Women in Business Website
    • Job Opportunities for Disabled American Veterans Website
    • disABLED Person Website
    • Women for Hire Website
    • Hire Our Heroes Website
    • US Military Pipeline
    • Employ Diversity Website
    • Black Perspective Website

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents